Proficient patient scheduling is key to improved patient experience prior to and after the visit. The most important factor in the success of a practice is patient flow. An office that can successfully smooth out the spikes in its schedule can see more patients more efficiently, which reduces wear and tear on office staff and physicians.
WWS Patient Scheduling Service analyzes the peaks and valleys of patient flow and seasonality to manage the schedules. Capturing critical patient information while providing exceptional patient experience on call has helped our physicians reduce the overall wait time for the patients and reduce the time for new patient registration/enrollment.
Our scheduling service offers extremely talented staff, with flexible staffing schedules to manage call flow for appointments. The staffing schedule is planned in line with the seasonality and can ramp up at short notices to manage the patient flow for a superior patient experience.
The seasonality factor is built into the staffing plan to ensure that we are not turning away any patients. Successfully managing patient flow takes thought and careful planning. It is by far one of the most challenging aspects of practice management. But when done correctly, smoothing the patient schedule will increase the capacity and efficiency of your practice without increasing your overhead.