Patient Centeredness and Engagement
The Medicare Shared Savings Program (MSSP) puts the welfare of the patient at the heart of the ACO philosophy. Accountable Care Organizations must look beyond just attending to patients at distinct points of care. They must engage patients in the decision making process. They must strive to effectively communicate relevant information to their patients, to educate them about their health and to support patient self-service. In short, ACO’s must involve patients in their own care.
WWS’s WebEHR and Patient Portal have all the tools needed to accomplish the MSSP’s patient engagement requirements and more. Online appointment scheduling, Appointment reminder calls, Patient check-in Kiosk, electronic billing, wellness reminders (such as flu shot reminder calls), Patient help desk, online Patient Portal, integration with MedlinePlus patient education resource. These and other tools ensure that the ACO covers the full spectrum of patient engagement activities.